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You can also learn more about your mortgage payment options.
Mortgage Payment Assistance
If you require assistance making your mortgage payments, please contact us as soon as possible. Depending on your individual circumstances, assistance programs may be available to you. If you provide all the required information and documentation about your current financial situation, we can determine if you qualify for temporary or long-term relief, including solutions that may allow you to stay in your home.
You can download a Hardship Assistance Request online by logging in to your account and selecting “Help Center,” then “Forms.” Print and complete this form, then email it to [email protected] or fax it to 866-505-0949.
How Can I Access My Mortgage Online?
Are You a New Freedom Mortgage Customer?
Welcome to Freedom Mortgage! We’re proud to be a part of your homeownership journey. If your mortgage was recently transferred, and you’ve received a letter from Freedom Mortgage with your new loan number, you can access your mortgage information by registering for an online account. When you register, you should have your new, 10-digit loan number and Social Security number ready. You can find more information about mortgage loan transfers.
How Do I Send a Qualified Written Request (QWR)?
To submit a RESPA Qualified Written Request (QWR), assert an error, or request information about the servicing of your loan, you must use the designated address, below. Please include your name, account number, and the reason(s) you think your account is in error or sufficient detail regarding the information you are seeking. FREEDOM MORTGAGE
P.O. BOX 50428
INDIANAPOLIS, IN 46250-0401
It’s Our Pleasure to Service Your Loan
We are looking forward to the opportunity to service your mortgage. We’ll always be here to help you over the life of your loan. Now that you’ve completed the closing process, here’s some information to help you manage your mortgage.
What Is Loan Servicing?
- Sending you regular communications about your loan
- Providing you a mortgage statement
- Processing your mortgage payments
- Collection and distribution of your escrow account
Registering on Our Website
When you register at United Wholesale Mortgage – Login (loanadministration.com), you’re in control of your mortgage. You can make payments, check your balance, view escrow, use convenient loan tools and more.
Make Your First and Ongoing Loan Payments, Your Way
| Make an online payment The fastest and easiest way to make a mortgage payment is online at United Wholesale Mortgage – Login (loanadministration.com) After you register, you can make payments, check your balance, view escrow and much, much more. |
| Enroll in autopay on your loan UWM offers a free, convenient service that automatically debits your payment each month from your checking or savings account. Automatic payments give you peace of mind that your monthly payments are being paid on time. |
Paying by Mail
Refer to the directions on your billing statement to pay by mail.
Please be sure to include your loan number on your check or money order. Additionally, include the coupon from your monthly billing statement or payment book.
Paperless Statements
| Enroll In Paperless Statements Avoid the clutter and do your part for the environment. When you sign up for paperless statements, you’ll get email notification when all your important documentation is ready to view; monthly statements, tax information, disclosures, escrow statements and much more. |
Statements
| Monthly Statements, Year-End Tax Statement (1098s) If you don’t request Paperless Statements, you’ll get a mailed statement every month. Your statement will include your current loan balance, a payment breakdown, your escrow balance (if you’ve opted to have escrow collected for you) any mortgage transactions and other loan details. In January of each year, we will provide a 1098 tax form to assist you in tax preparation. Your 1098 tax form shows how much you paid in mortgage interest in the previous year. You can download the 1098 tax form from the website, request a paper copy be mailed to you, or both. |
| Escrow: Taxes Insurance If you have an escrow account for taxes and insurance, we will manage it for you. An escrow account is a special money reserve that’s collected along with your monthly mortgage payment and used to pay for taxes and insurance premiums on your property. An escrow account ensures that taxes and insurance premiums will be paid on time. When it’s time to pay those taxes and insurance premiums, we will make those payments for you. We will send an annual escrow statement, which is an analysis of the year’s escrow account activity. |
We’re Looking Forward To Working With You
It’s our pleasure to be servicing your mortgage and assisting you with all the information you need over the life of your loan. If you have questions, We are here to help you. Visit United Wholesale Mortgage – Login (loanadministration.com)
Important Disclosures
Qualified Written Requests
Qualified Written Requests, notification of error, or requests for information concerning your loan must be directed to:
PO Box 77423, Ewing, NJ 08628