United Wholesale Mortgage

United Wholesale Mortgage Review 2025

Andrew Dehan writes about home loans, real estate and personal finance. He’s taken the NMLS Loan Originator education classes and passed the MLO SAFE test. Besides Bankrate, his work has been published by Rocket Mortgage, Forbes Advisor and Business Insider. He’s also a poet, musician and nature-lover. He lives in metro Detroit with his wife and children.

Suzanne De Vita

Managing Editor, Home Lending
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• Homebuying
• Mortgages

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13 Years of experience

Suzanne De Vita is a managing editor on Bankrate’s Home Lending team, focusing on mortgage and real estate topics for homebuyers, homeowners, investors and renters.

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Updated Jun 11, 2025
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United Wholesale Mortgage (UWM) is a national wholesale mortgage lending company, one of the largest mortgage lenders in the United States. The company underwrites and provides closing documentation for residential mortgage loans originated by independent mortgage brokers, correspondents, small banks and local credit unions across all 50 states and the District of Columbia.

UWM is headquartered in Pontiac, Michigan.

Latest United Wholesale Mortgage News

Tech Pulse: AI Summit delves deep on housing industry impacts

Aug 15, 2025 By Jonathan Delozier

Read on for a rundown of speakers who shared expert insight at this past week’s HousingWire AI Summit in Dallas.

UWM’s Jason Bressler encourages broker use of AI to ‘control your own destiny’

Aug 12, 2025 By Sarah Wolak

Pennymac, UWM plan new debt sales

Aug 07, 2025 By Flávia Furlan Nunes

UWM swings back to profitability in Q2 amid surging volumes, margins

Aug 07, 2025 By Flávia Furlan Nunes

UWM announces 90-bps refinance incentive

Aug 06, 2025 By Flávia Furlan Nunes

Q2 2025 earnings for publicly traded mortgage and real estate companies

Jul 24, 2025 By Neil Pierson

Mr. Cooper stays profitable despite major subservicing exit in Q2

Jul 23, 2025 By Flávia Furlan Nunes

Bilt raises $250M to expand into mortgages, with backing from UWM

Jul 10, 2025 By Flávia Furlan Nunes

Allen Beydoun becomes UWM’s first chief client officer

Jun 30, 2025 By Sarah Wolak

Tech Pulse: Longbridge talks AI senior inclusivity, UWM details lending advancements

Jun 20, 2025 By Jonathan Delozier

United Wholesale Mortgage Content

How UWM is shrinking the down payment barrier

Aug 15, 2025 5:00 am By UWM

No one likes waiting to get into the home of their dreams. While many prospective homeowners have been biding their time for weeks…months…even years waiting for the market to shift, many challenges aren’t going away — especially the burden of saving thousands of dollars for a down payment.

Source: https://www.housingwire.com/company/united-wholesale-mortgage/

United Wholesale Mortgage Review: Wholesale Lender That Ranks High in Servicing Satisfaction

Affiliate links for the products on this page are from partners that compensate us (see our advertiser disclosure with our list of partners for more details). However, our opinions are our own. See how we rate mortgages to write unbiased product reviews.

Updated 2024-12-19T19:37:37Z

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This story is available exclusively to Business Insider subscribers. Become an Insider and start reading now. Have an account? Log in .

Business Insider’s personal finance team compared United Wholesale Mortgage to the best mortgage lenders and found it to be a strong lender that offers a wide range of mortgages to suit different borrowers’ needs. It’s one of the largest lenders in the country, and it ranks highly in customer satisfaction.

But United Wholesale Mortgage is a wholesale lender, so you’ll only be able to get a mortgage from this lender by working with a mortgage broker. Instead of reaching out to UWM directly, you’ll get started with a broker who will show you loan options from a variety of lenders.

United Wholesale Mortgage Mortgages

Advertisement: Compare participating lenders with Mortgage Research Center NMLS 1907, Equal Housing Opportunity.

Insider’s Rating
A five pointed star

A five pointed star

Recommended Credit
Minimum Down Payment
Types of Loans Offered
Conforming, FHA, VA, USDA, jumbo, construction, bank statement, DSCR, HELOC, 0% Down Purchase

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Insider’s Take

United Wholesale Mortgage is one of the largest mortgage lenders in the country. It offers a large range of mortgages to suit many different borrowers’ needs, and it ranks high in customer satisfaction for its servicing. But UWM is a wholesale lender, so you’ll only be able to get a mortgage from this lender by working with a mortgage broker.

Not a direct lender — you’ll need to work with a broker to get a mortgage from this lender
Offers jumbo loan amounts up to $3.5 million
Available in all 50 states and Washington, DC
Minimum credit score and down payment displayed are for conforming mortgages

Overview of United Wholesale Mortgage

Wholesale Lender

United Wholesale Mortgage is a wholesale lender. To get a mortgage from this lender, you’ll need to work with a mortgage broker.

Mortgage brokers work with borrowers to compare loan options from many different mortgage lenders and, once the borrower has decided on a lender, guide them through the approval process.

Large Lender Available Nationwide

UWM is one of the largest mortgage lenders in the country, and its mortgages are available in all 50 states and Washington, DC.

United Wholesale Mortgage Products and Services

Home Purchase Loans

UWM has a variety of conventional and government-backed options that can be used to help you purchase a home.

Most homebuyers prefer conforming loans, and UWM has multiple conforming loan options, including Fannie Mae and Freddie Mac-backed programs that can help first-time and low-income borrowers buy a home. Conforming loans allow down payments as low as 3%.

UWM also offers temporary buydowns on some of its purchase loans.

Refinancing Options

UWM has both rate-and-term and cash-out refinance options, including loans for borrowers with little equity.

FHA, VA, and USDA Loans

FHA loans: A good option for first-time and low-income homebuyers, allow credit scores down to 580 and down payments of just 3.5%
VA loans: Available for military members and veterans who meet service requirements, put 0% down with credit scores down to 580
USDA loans: Zero-down mortgages in rural and some suburban areas, but you’ll need a credit score of at least 620

Jumbo Loans

Jumbo loan options at UWM go up to $3.5 million, but you’ll need a credit score of 660 or higher to qualify.

Construction Loans

UWM offers one-time close construction loans for borrowers looking to build a new home. It has both a conventional and VA option.

0% Down Purchase

The lender’s 0% Down Purchase program provides borrowers with a 3% down payment in the form of a zero-interest down payment assistance loan of up to $15,000. The loan is deferred until you sell or refinance.

Non-QM Loans

Non-QM loans are more expensive than traditional mortgages, but they can be a good choice for borrowers who don’t qualify for other types of loans. UWM offers:

Bank statement mortgages, which allow self-employed borrowers to use their bank statements to show income, rather than tax returns
DSCR mortgages, or debt service coverage ratio loans, allow borrowers to purchase an investment property using the expected cash flow from the property to qualify

Home Equity Lines of Credit

UWM has a few HELOC options, including traditional HELOCs and a piggyback HELOC, which is taken out with your main mortgage to help cover your down payment.

UWM Customer Service and Support

As you go through the origination process, you’ll work with your mortgage broker, so you won’t need to use the lender’s customer service. However, if UWM services your loan after closing (meaning you make your monthly payments to UWM), you can reach out to the company’s customer service if you have questions.

You can use UWM’s servicing website to make mortgage payments or see your loan details. If you need to talk to someone, the lender’s customer service line is open Monday through Friday from 8:30 a.m. until 8 p.m. ET.

United Wholesale Mortgage Interest Rates and Fees

Average rates, high fees

Based on our review of HMDA data, we found UWM’s mortgage rates to be right around average compared to other lenders.

United Wholesale Mortgage doesn’t let consumers view its current rates online. To find out what rate you might get with this lender, you’ll need to get preapproved through a mortgage broker.

However, a benefit of working with a broker is that you’ll get to compare rates from multiple lenders that you qualify with, meaning you can see if there’s another lender that can offer a better rate.

In 2023, the average borrower getting a conventional mortgage from this lender paid $5,466 in origination charges, according to HMDA data. This is slightly high compared to other lenders.

United Wholesale Mortgage Overall Rating

Loan Types: 5 out of 5

UWM offers a wide variety of mortgages that should meet most borrowers’ needs, including HELOCs and more niche types of loans, like construction loans and bank statement mortgages.

Affordability: 4 out of 5

We think UWM offers affordability for borrowers who don’t have a ton of cash for a down payment, thanks to its multiple low and no down payment mortgage options. But its average fees are a bit high.

Customer Satisfaction: 4.5 out of 5

In J.D. Power’s 2024 U.S. Mortgage Servicer Satisfaction Study, which measures how satisfied borrowers are with their mortgage servicers (the entities that they work with after closing to make their monthly mortgage payments), UWM ranked above the industry average.

However, it’s important to note that much of your satisfaction will depend on how good your mortgage broker is.

Trustworthiness: 5 out of 5

United Wholesale Mortgage has an A+ rating from the Better Business Bureau. BBB ratings are based on responses to customer complaints, honesty in advertising, and transparency about business practices.

UWM has no recent public controversies.

Pros and Cons of United Wholesale Mortgage

Pros

Has many different types of mortgages
Offers specialty 0% down loans
You may be able to have a hybrid or virtual closing
Jumbo loan borrowers can choose from a variety of options, including interest-only loans and ARMs

Variety of Low and No Down Payment Products

In addition to its conventional and government-backed mortgage options which allow between 0% and 3.5% down, UWM also has a program that allows borrowers to use a second mortgage of up to $15,000 to cover their down payment.

Keep in mind that you’ll have to pay back this loan once you sell or refinance, and that you’ll still have to pay closing costs. It can also be risky to start with so little equity in your home; if market values dip a little bit, you could end up underwater on your mortgage.

Hybrid and Virtual Closing Options

More and more lenders are offering remote closing options, and UWM has both hybrid and virtual closings available to borrowers who are getting an eligible loan and live in a state that allows it. With a hybrid closing, you’ll sign most of your documents ahead of time, so your closing appointment should be much shorter. Virtual closings allow the whole process to be completed remotely.

Cons

You’ll need to work with a mortgage broker since UWM isn’t a direct lender
Average rates are a bit high compared to other lenders
Can’t see mortgage rates without a broker

Somewhat High Average Fees

We found UWM’s average fees to be slightly high compared to other lenders. The exact amount you’ll pay depends on the details of your loan, which is why it can be worth it to compare both rates and fees from multiple lenders to be sure you’re getting the best overall deal.

UWM Customer Reviews and Ratings

Because UWM is a wholesale lender, you won’t find many reviews from borrowers talking about the origination process, since that can vary depending on the broker you’re working with.

Positive Reviews From Servicing Customers

On the lender’s WalletHub page, UWM has a 4.3 out of 5-star rating based on over 2,000 online customer reviews. Borrowers whose loans are being serviced by UWM generally have positive things to say about the company, noting that it’s easy to make payments and the customer service is friendly and helpful.

Negative Reviews

Some of the negative reviews we looked at suggested that some borrowers have issues with the company’s customer service, and that they had difficulty getting ahold of someone who could fix their problems.

How to Find a Great Mortgage Broker

Since you won’t get a mortgage directly from this lender, how can you ensure that you’re working with a trustworthy broker that provides good customer service? Start by gathering information on mortgage brokers near you. You can search online or ask for recommendations from friends, family, or neighbors. Your real estate agent may also have recommendations.

Then, read online reviews and reach out to brokers you’re considering to ask about their experience and process.

How to Apply With United Wholesale Mortgage

A broker that offers UWM loans will help you apply with this lender. Your broker will get an understanding of your finances and what your goals are and walk you through your options.

It can be helpful to gather your documentation before you even start the application process. When you apply for a mortgage, you’ll typically need paystubs, W-2s, tax returns, bank statements, and other documents showing your income and assets. Having that all ready ahead of time can help the process go more smoothly.

How United Wholesale Mortgage Compares

United Wholesale Mortgage vs. Rocket Mortgage

Longtime rivals Rocket Mortgage and United Wholesale Mortgage are both standouts in the mortgage industry: Rocket was the No. 1 largest lender in the U.S. in 2023 and UWM was No. 2, according to the Consumer Financial Protection Bureau.

If customer service is important to you, Rocket Mortgage may be the better option. Rocket Mortgage is a direct lender and ranks high in customer satisfaction. In 2024, it ranked above average in J.D. Power’s U.S. Mortgage Origination Satisfaction Study. However, if being able to choose from a wide range of mortgage options is important to you, you might prefer to work with a broker that offers UWM products.

United Wholesale Mortgage vs. Guild Mortgage

Both Guild Mortgage and United Wholesale Mortgage are good options if you’re looking for a lender that offers a streamlined closing process, since both have hybrid closing options. But Guild doesn’t offer a fully virtual closing experience, while UWM does.

UWM might also be a better option for investors or self-employed borrowers, thanks to its DSCR and bank statement loans. For borrowers with low or no credit score, Guild will likely be the better option. Guild Mortgage allows lower credit scores and will even consider borrowers with no traditional credit score through its Complete Rate program.