Costco Wholesale Customer Service

Costco Customer FAQ

The question we are asked most often is about how to talk to Costco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Costco Account Number?

Costco account numbers are actually called Costco membership numbers. You can find yours just by flipping over your Costco.

How Do I Transfer an Costco Gift Card to Another Account?

Costco gift cards are called Costco Shop Cards and can be used by Costco members and non-members. They’re a convenient way to.

Ask any question you have about Costco customer service, get an answer now.

Recent Costco Customer Questions

How do I change my order from being shipped to picking up

Unfortunately, once an order is placed for shipping, you cannot change it to pickup. However, you may return the shipped item and then place a new order for in-store pickup. For specifics on returning items or placing new orders, you can refer to the policy provided on the website.

Asked Mar 20, 2025 12:34 PM

My husband just passed away and our gold card from 2002 is in his name and we just had renewed can I replace him as primary card holder if I take card and death certificate in to Costco warehouse

To replace the primary cardholder on a Costco membership, you will need to bring the membership card, a death certificate, and a valid ID to your local Costco warehouse. The staff will assist you with updating the account to reflect the new primary cardholder.

Asked Feb 6, 2025 3:06 PM

How do I change the name of the secondary member

To change the name of a secondary member on your Costco membership, you typically need to visit your local Costco warehouse or call member services. You will be required to provide the necessary identification and proof of relationship, if applicable. Policies may vary by location, so it’s advisable to check the specific requirements at your Costco.

Asked Feb 5, 2025 2:45 AM

How do I cancel a request to cancel an order?

To cancel a request to cancel an order, you will need to contact Costco’s customer service. There is a link to the most up-to-date contact information right here on this page.

Asked Oct 28, 2024 5:03 AM

Update phone number on our account so we can place an online order for a washer-dryer.

To update your phone number for online ordering at Costco, log into your account on the Costco website. Go to “My Account” and select “Account Details”. There, you’ll be able to edit your phone number along with other contact information. Make sure to save your changes before attempting to place an order. This way, the new phone number will be reflected on your orders.

How can I cancel my Costco Membership?

To cancel a membership, the Primary Member can do one of the following:

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