En
De
Ru
UkContact Us
We want to hear from you. Let us know how we can better serve you. We’re here to help.
Contact Client Care or call Manheim Customer Care at 1-866-626-4346 (866-MANHEIM), Mon-Sat 8am-10pm ET.
Call 855-269-2886 (855-COX-AUTO) for all your support needs
When sending an email, please be sure include your account number (5MIL/1MIL), any applicable VINs, your phone number and email address, and the reason you are contacting us.
If you are calling for Manheim account information, please have your account number (5MIL/1MIL) and any applicable VINs ready.
Private Store Contacts
Audi Direct
Phone: 1-844-286-0699
Email: [email protected]
Bentley Direct
Phone: 1-844-278-5640
Email: [email protected]
BMWGroupDirect
Phone: 1-844-266-0437
Email: [email protected]
Fusion AutoXchange
Phone: 1-844-280-1527
Email: [email protected]
Lamborghini Direct
Phone: 1-888-895-8910
Email: [email protected]
Maserati Direct
Phone: 1-844-278-5641
Email: [email protected]
MBonDemand
Phone: 1-855-962-6633
Email: [email protected]
McLaren Direct
Phone: 1-888-284-8537
Email: [email protected]
Nissan RPM
Phone: 1-866-776-0333
Email: [email protected]
Polestar Orbit
Phone: 1-888-895-8904
Email: [email protected]
Porsche Direct
Phone: 1-844-252-0002
Email: [email protected]
Volkswagen Direct
Phone: 1-844-286-0828
Email: [email protected]
Volvo 360
Phone: 1-844-829-8945
Email: [email protected]
Marketplace | lotvision
quickly find inventory
to preview or pick up
It’s FREE and easy to use.
Find your vehicles quickly, seamlessly and safely so you can get back to doing what you do best: buying, selling and transporting cars. Search pre-purchase by VIN or post-purchase by work order number to receive an exact electronic pinpoint within 10 feet of a vehicle’s location.
LotVision is live in select Manheim locations.
Find Your Auctions
New! Lotvision has DIAGNOSTIC TROUBLE CODES
Dtcs build trust between buyers sellers
Buyers now have access to over 7,000 Diagnostic Trouble Codes (DTCs) both on-site and online. See codes in minutes directly on your phone, tablet, or laptop through your free access to LotVision.
Step 1: Select your auction location
Step 2: Search up to 300 cars at a time by VIN or Work Order
Step 3: Receive generic DTCs, vehicle details and location display
We appreciate you using LotVision!
Please remember to always be aware of your surroundings and be on the lookout for moving vehicles and large equipment while finding vehicles on the lot.
LotVision works best on Chrome web browsers. Be sure to turn on Location Services.
Frequently Asked Questions
WHAT IS LOTVISION?
LotVision is a free vehicle tracking system that enables dealersand transporters to quickly and accurately locate any vehicle at a Manheim auction location.
HOW DOES LOTVISION WORK?
LotVision relies on a small tracking device that enables you to locate vehicles on the Manheim lot. If your location services are enabled on your device, you will be able to see where you are relative to the vehicle on the lot.
WHY SHOULD I USE LOTVISION?
CAN I REMOVE THE TRACKING DEVICE?
No, only Manheim team members should remove the device once the vehicle is ready for pick-up. As a reminder, Manheim auctions no longer allows personally owned OBDII (on-board diagnostic) devices to be used on our lots; therefore, we cannot accommodate requests to remove the tracking device to check trouble codes.
HOW ACCURATE IS LOTVISION?
LotVision is accurate to within 10 feet of your vehicle.
HOW DO YOU ACCESS LOTVISION?
A. To access the LotVision Map and search for a vehicle at a Manheim location:
» Scan the LotVision QR code at any LotVision enabled location or
» Visit https://manheim.com/solutions/lotvision/ – scroll down and click on the link for the location you want to view.
B. If you have bought or sold a vehicle and want to locate that vehicle on the lot:
» Buyers – access LotVision through Manheim.com or the Manheim mobile app by selecting the icon in the Post Sale Management ‘Purchases Tab’
» Sellers – access LotVision through Manheim.Com or the Manheim mobile app by selecting the icon in the Selling Center under ‘View Inventory’ LotVision can be accessed in multiple ways:
C. Use the Google Chrome browser on your phone or computer for the best experience
HOW DO I SEARCH FOR VEHICLES?
Search up to 300 vehicles at a time using vehicle VINs or Work Order Numbers. Click here to access the step-by-step user guide
How do I access diagnostic trouble code information in LotVision?